okply Privacy Policy

Information We Collect

okply collects various categories of personal information in order to provide, operate, maintain, and improve our gaming platform. We collect information that you provide directly, information generated automatically through your use of the platform, and information obtained from third-party sources for verification purposes.

1.1 Information You Provide Directly

When you register an okply account, we collect the following personal information:

• Account Registration Data: Full legal name, date of birth, gender, email address, mobile phone number, residential address, and chosen username and password;
• Identity Verification Documents: Government-issued identification such as UMID, SSS card, driver's license, passport, postal ID, PhilHealth ID, or Voter's ID. These are required to verify your age (21+) and identity in accordance with PAGCOR anti-money laundering and responsible gaming requirements;
• Payment Information: When you deposit or withdraw funds, we collect your GCash mobile number, Maya account details, bank account information, or other payment method identifiers. We do not store full credit or debit card numbers — these are processed securely by our third-party payment processors;
• Communications: When you contact our customer support team via live chat, email, or phone, we collect the content of your communications, including any attachments you send.

1.2 Information Collected Automatically

When you access and use the okply platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information;
• Usage Data: Pages visited, games played, wager amounts, win/loss records, session duration, clickstream data, and referring/exit pages;
• Location Data: IP address and approximate geographic location derived from your IP address. We use this to verify that you are accessing okply from within the Philippines or from a jurisdiction where online gambling is permitted;
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on our platform. See Section 7 for details on how to control cookies.

1.3 Information from Third Parties

We may obtain information about you from third-party sources for the purposes of identity verification, fraud prevention, and regulatory compliance, including:

• Identity verification services that confirm the authenticity of your government-issued ID;
• Payment service providers (GCash, Maya, banks) who confirm account ownership and transaction validity;
• Anti-fraud databases and credit reference agencies;
• PAGCOR self-exclusion registries and responsible gaming databases.

How We Use Your Information

okply uses your personal information for the following purposes, all of which are necessary to provide you with a safe, secure, and compliant gaming experience:

1. Account Creation and Management: To create and maintain your okply account, authenticate your identity, and enable you to access our gaming services;
2. Age Verification and Compliance: To verify that you are at least 21 years of age and are not on any self-exclusion or prohibited player list, as required by Philippine gaming law and PAGCOR regulations;
3. Processing Transactions: To process deposits, withdrawals, and other financial transactions securely and accurately;
4. Fraud Prevention and Security: To detect, prevent, and investigate fraudulent activity, money laundering, collusion, and other prohibited activities. This includes monitoring betting patterns, IP addresses, and device fingerprints;
5. Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
6. Game Integrity: To ensure fair play, maintain game integrity, resolve disputed outcomes, and detect any attempts to manipulate game results;
7. Responsible Gaming: To monitor your gaming behavior for signs of problem gambling and to implement responsible gaming tools such as deposit limits, self-exclusion, and cooling-off periods;
8. Legal and Regulatory Compliance: To comply with legal obligations under Philippine law, including the Data Privacy Act, Anti-Money Laundering Act (AMLA), and PAGCOR regulations. This includes providing information to regulatory authorities and law enforcement upon lawful request;
9. Marketing and Promotions: With your consent, to send you promotional offers, bonuses, newsletters, and other marketing communications via email, SMS, or push notifications. You can opt out at any time;
10. Platform Improvement: To analyze usage patterns, conduct research, and improve the design, functionality, and user experience of the okply platform;
11. Legal Claims: To establish, exercise, or defend legal claims.

Legal Basis for Processing

Under the Philippine Data Privacy Act, okply must have a lawful basis for processing your personal information. We rely on the following legal grounds:

• Consent: Where you have given explicit consent for us to process your personal data for specific purposes, such as receiving marketing communications;
• Contract Performance: Processing is necessary to perform our contract with you (the Terms & Conditions) and to provide you with the gaming services you have requested;
• Legal Obligation: Processing is necessary for compliance with legal obligations under Philippine law, including anti-money laundering regulations, tax laws, and PAGCOR licensing conditions;
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and improving our services, provided such interests do not override your fundamental rights and freedoms.

Sharing Your Information

okply does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we do share your information with the following categories of recipients in order to operate our platform and comply with legal obligations:

• Payment Service Providers: GCash, Maya, banks, and other payment processors that facilitate deposits and withdrawals on your behalf;
• Identity Verification Services: Third-party service providers that verify the authenticity of your identity documents and check you against anti-fraud and self-exclusion databases;
• Game Providers: Software providers such as JILI, Pragmatic Play, and Evolution Gaming whose games are integrated into the okply platform. These providers may receive limited technical data (session identifiers, device type) to deliver game content but do not receive your full personal information;
• Cloud Hosting and IT Service Providers: Companies that provide cloud hosting, data storage, backup, security, and IT infrastructure services. All such providers are bound by strict confidentiality agreements and data protection obligations;
• Customer Support Tools: Live chat, email ticketing, and customer relationship management (CRM) platforms that enable us to provide customer support;
• Analytics and Advertising Partners: Third-party analytics tools (such as Google Analytics) that help us understand how users interact with our platform. We use aggregated, anonymized data where possible;
• Legal and Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), law enforcement agencies, courts, and other government bodies when required by law or when we believe in good faith that disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process;
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

Data Retention

okply retains your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, accounting, and reporting requirements. Specific retention periods vary depending on the type of data and the purpose for which it was collected:

• Account Information: Retained for the duration of your active account and for a period of ten (10) years after account closure, as required by PAGCOR anti-money laundering regulations and Philippine tax laws;
• Transaction Records: Financial transaction records, including deposits, withdrawals, wagers, and winnings, are retained for ten (10) years from the date of the transaction to comply with AMLA and PAGCOR audit requirements;
• Identity Verification Documents: Copies of government-issued IDs and verification records are retained for ten (10) years after the closure of your account;
• Communications: Customer support records, live chat transcripts, and email correspondence are retained for six (6) years for dispute resolution and quality assurance purposes;
• Marketing Data: If you have consented to receive marketing communications, we will retain your contact information and marketing preferences until you withdraw your consent or close your account;
• Self-Exclusion Records: Records of self-exclusion, cooling-off periods, and responsible gaming limits are retained indefinitely to ensure that exclusions are enforced and to prevent re-registration by excluded players.

At the end of the applicable retention period, your personal information will be securely deleted or anonymized such that it can no longer be associated with you.

Data Security Measures

okply takes the security of your personal information seriously. We have implemented industry-standard technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption. Sensitive personal data stored in our databases, including payment information and identity documents, is encrypted at rest using AES-256 encryption;
• Access Controls: Access to personal data is restricted to authorized okply employees and contractors on a strict need-to-know basis. All personnel with access to personal data are bound by confidentiality obligations and receive regular data protection training;
• Authentication: We use multi-factor authentication (MFA) and strong password policies to protect account access. We encourage all users to enable two-factor authentication (2FA) in their account settings;
• Firewalls and Intrusion Detection: Our servers are protected by advanced firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) that monitor and block suspicious activity in real time;
• Regular Security Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and remediate potential security weaknesses;
• Data Backups: We maintain secure, encrypted backups of all personal data to ensure business continuity and disaster recovery;
• Incident Response: In the event of a data breach, we have an incident response plan in place to contain the breach, assess its impact, and notify affected individuals and the National Privacy Commission as required by law.

Cookies & Tracking Technologies

okply uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file that is stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the operation of the okply platform. They enable core functionality such as user authentication, security, session management, and access to secure areas. Without these cookies, our services cannot be provided;
• Performance Cookies: These cookies collect information about how visitors use our platform, such as which pages are most frequently visited and whether users receive error messages. This data is aggregated and anonymized and is used to improve website performance;
• Functional Cookies: These cookies allow our platform to remember choices you make (such as language preference, game favorites, or display settings) and provide enhanced, personalized features;
• Advertising and Marketing Cookies: These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They may be set by okply or by third-party advertising partners.

Managing Cookies:

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of the okply platform and prevent you from accessing certain features. To manage cookies, visit your browser's settings menu or consult your browser's help documentation.

Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information:

• Right to be Informed: You have the right to know how your personal data is being processed, including the purposes of processing, the categories of data collected, and the identity of third parties with whom your data is shared. This Privacy Policy serves to inform you of these matters;
• Right to Access: You have the right to request access to the personal data we hold about you. Upon request, we will provide you with a copy of your personal data in a commonly used electronic format;
• Right to Rectification: If any of your personal data is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. You can update most of your information directly through your account settings;
• Right to Erasure or Blocking: You have the right to request the deletion or blocking of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent. However, this right is subject to legal and regulatory retention requirements;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected];
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible;
• Right to Lodge a Complaint: If you believe that okply has violated your data protection rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

How to Exercise Your Rights:

To exercise any of your privacy rights, please submit a written request to [email protected]. We will respond to your request within fifteen (15) calendar days as required by law. We may request additional information to verify your identity before processing your request.

Marketing Communications

With your consent, okply may send you marketing communications via email, SMS, push notifications, or in-app messages. These communications may include information about new games, special promotions, bonuses, and other offers that we believe may be of interest to you.

You have the right to opt out of receiving marketing communications at any time. You can do this by:

• Clicking the "unsubscribe" link at the bottom of any marketing email;
• Replying "STOP" to any marketing SMS message;
• Adjusting your notification preferences in your account settings;
• Contacting our customer support team at [email protected].

Please note that even if you opt out of marketing communications, we will still send you transactional and service-related messages, such as account verification emails, withdrawal confirmations, and important updates to our Terms & Conditions or Privacy Policy.

Third-Party Links

The okply platform may contain links to third-party websites, such as social media platforms, payment providers, or game developer sites. This Privacy Policy applies only to the okply platform. We are not responsible for the privacy practices or content of third-party websites.

When you click on a link to a third-party website, you will be subject to that website's own privacy policy. We encourage you to read the privacy policies of any third-party websites you visit.

Children's Privacy

The okply platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that information and terminate the associated account.

If you are a parent or guardian and believe that your child has provided personal information to okply, please contact us immediately at [email protected] so that we can take appropriate action.

International Data Transfers

Your personal information is primarily stored and processed within the Philippines. However, in order to provide our services and comply with regulatory requirements, we may transfer your data to third-party service providers located in other countries, including data centers, cloud hosting providers, and payment processors.

When we transfer your personal data outside the Philippines, we ensure that appropriate safeguards are in place to protect your information in accordance with the Philippine Data Privacy Act. These safeguards may include standard contractual clauses, data processing agreements, and certification under recognized data protection frameworks.

Changes to This Privacy Policy

okply reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When we make material changes to this policy, we will notify you by posting a prominent notice on the okply platform and by sending an email to your registered email address.

The updated Privacy Policy will indicate the effective date of the revision. Your continued use of the okply platform after the effective date of any changes constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

okply Data Protection Officer
Email: [email protected]
General Inquiries: [email protected]

We aim to respond to all privacy-related inquiries within fifteen (15) calendar days in accordance with the Philippine Data Privacy Act.